CHECK-IN

informazioni check-in

CHECK-IN PROCEDURES

Everything is ready before your leave: you’ve prepared your luggage, checked your documents, said goodbye to friends and relatives. All you have to do is go to the airport and get on the plane! How long before my flight should I arrive at the airport? When do the boarding procedures close? Which documents do I need to show?
You can find the answers to all your questions here, so that you can leave with no worries!

 

The passenger must arrive at the airport in sufficient time to carry out check-in and security procedures. Online check-in is available only for scheduled flights.

Check-in activities for flights shall start approximately two hours prior to the scheduled flight departure time and end 45 minutes before the flight departure time. Should the passenger arrive after the aforementioned time limits, the Airline may deny boarding, and the passenger shall not be entitled to any refund or compensation.

On the day of the scheduled departure, the passenger must arrive at the check-in desks with a valid identity document – suitable to reach the country of destination – and their ticket. Self-certifications shall not be accepted as proof of identity. Passengers must make sure they have valid documents necessary to enter the country of arrival as per laws and regulations of the destination country. Passengers must make sure that they are in possession of a valid identity document and of any other documents and requirements as requested by the customs and immigration authorities. Penalties, sanctions, expenses or costs incurred due to the lack of any such requirements or valid documents shall be charged to the passenger. If the documents exhibited by the passenger are not valid or if the name of the passenger indicated on the ticket does not correspond to that on the identity document, the Airline may deny boarding and the passenger will not be entitled to any refund or compensation.
Exceptionally, in the event of theft or loss of ID documents, only in the case of return flights and EU/Schengen flights, passengers are allowed to access boarding by showing the theft or loss report, issued by local police authorities, in addition to the approval received by the Airline. For more information, contact our customer service.

Minors must go to the check-in counters with a valid identity document and other documents as required by the rules of the countries of destination for entry into their respective territories. Parents or those exercising parental authority must ensure that the minor is in possession of a valid identity document and additional requirements or documents required by customs and immigration authorities. Penalties, sanctions, costs or expenses resulting from the lack of such requirements or valid documents will be charged to the parents or the person exercising parental authority. If the documents exhibited by the minor passenger are not valid, the Airline may deny boarding and no refunds will be given.

informazioni check-in

accepted documents

You’ve planned your trip down to the last detail and no doubt you’ve checked the validity of your documents and those needed to fly to your destination. Take them with you together with your ticket and go to the Albastar check-in desk.
Passengers must make sure that they have a valid identity document that meets the requirements requested by Albastar, the immigration authorities and other authorities at each individual destination.

 

It is each passenger’s responsibility to carry a travel document which meets the requirements of Albastar, immigration and other authorities. Any fines, penalties incurred by us as a result of breach of these requirements shall be paid by or charged to you.

International travel – Travel documents accepted

  • A valid passport. all non EU passport holders, travelling into a Schengen member country are obliged to ensure that their passport is valid for at least 3 months from the date of their departure from the Schengen member country. This requirement does not apply to holders of a Schengen issued residence permit or long term visas.
  • A valid National Identity Card issued by the government of a European Economic Area (EEA) country. (Only the following EEA countries currently issue National Identity Cards acceptable for carriage on Albastar flights: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France*, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.
    *The validity of French National ID cards (issued for adults) has been extended from 10 years to 15 years ONLY for cards issued between 2nd January 2004 and 31st December 2013.
  • Valid German Government issued ‘Kinderausweis’ travel document
  • A valid Greek National Police identity card.
  • A valid Italian Certificato Di Nascita with photo (for use by children under 16 years) which has been endorsed as ‘VALIDO PER L’ESPATRIO’ for travel on international flights
  • A valid UN Refugee Convention Travel Document, issued in accordance with Article 28(1) of the 1951 UN Convention, by a Government in place of a valid passport.
  • A valid Convention Travel Document, issued in accordance with Article 27 of the 1954 UN Convention for Stateless Persons, by a contracting state in place of a valid passport.
  • A valid Collective Passport issued by an EU/EEA country
  • A passport for travel outside the EEA (European Economic Area) must be valid for period of intended stay.
    If a visa is applicable any children/infants must be travelling with the adult named on a visa vignette

Special photo ID requirements for minors – International EU/EEA Travel
Spanish resident children under the age of 18 years who are travelling without their parents/legal guardians on a valid national identity card on flights between European Economic Area (EEA) countries must have a form (collected from their local police station) of written authorisation to travel from their parents. This form will need to be presented at the passport control.
Italian minors under 14 years travelling with the new style ID Card “Carta d‘identità” and with one or both parents can travel on EU/Schengen flights with no additional documentation required only if the name of the parents are mentioned in the document, otherwise, the parent or the legal guardian must carry the family status certificate or the birth certificate of the minor.
If the minor under 14 is travelling with the new style ID card  with neither a parent nor a legal guardian but with a third person, he/she should be in possession of an “affido“signed by both  parents or the legal guardian and stamped by the Authority in charge of issuing passports.

Domestic flight  – travel documents accepted

Country

Type of passenger

France

Adults
Valid passport, Valid National ID card* **, Any valid driving licence with photo

Infants and children
Valid passport, Valid National ID card*

Greece

Over 12 years old
National ID card* (valid o expired), Greek Police ID card, Valid passport, Any valid driving licence with photo, Other official document with photo of the passenger (the photo of the person will have the stamp or part of the stamp on it)

Under 12 years old
National ID card (valid or expired)*, Valid passport, Confirmation of identity from a “Citizen Service Centres or the Police

Italy

Over 15 years old
Valid passport, Valid National ID card*, Any valid driving licence with photo, Nautical licence, Pension Card/Book, Licence to enable thermal plants, Firearm licence, ID card/badges with photo, issued and stamped by the Administration, Identification cards issued to civil servants and army soldiers, AT/BT Card.

Under 15 years old – Italian Nationals
Birth or citizen certificate with photo validated by the Police, Valid passport, Valid national ID card*

Under 15 years old – EU & Schengen Nationals
Valid passport, Valid National ID card*

Spain

Spanish Nationals > 14 years
Passport (valid or expired), National ID card (valid or expired), Valid Spanish driving licence

EU & Schengen Nationals (plus Andorra):
Passport (valid or expired), National ID card (valid or expired), Valid Spanish Residence Permit, Valid Residence permit issued by Schengen member state, Valid Spanish issued driving licence

3rd Country Nationals
Valid passport or Travel Document, Valid Spanish Residence Permit, Valid Residence permit issued by Schengen member state, Valid Spanish issued driving licence.

Spanish Nationals < 14 years
No photo ID required (responsibility rests with adult travelling with child)

Domestic flights – Spanish children 16-18 travelling alone:
Valid passport or national ID card*

EU & Schengen Nationals (plus Andorra):
Passport (valid or expired), National ID card (valid or expired)*, Valid Spanish Residence Permit, Valid Residence permit issued by Schengen member state.

3rd Country Nationals
Valid passport or Travel Document, Valid Spanish Residence Permit, Valid Residence permit issued by Schengen member state.

 

UK

Adults
Any photo ID which matches  the passenger name in the booking.

Infants and children
Children under 16 years of age (travelling with an adult) on UK domestic flights can travel without photo identification.

Poland

Adults
Valid passport, Valid National ID card*, Any valid driving licence with photo

Infants and children
alid passport, Valid National ID card*, School ID

Portugal

Adults
Valid passport, Valid National ID card*, Any valid driving licence with photo

Infants and children
Valid passport, Valid National ID card*

*National Identity Card issued by the government of a European Economic Area (EEA) country. (Only the following EEA countries currently issue National Identity Cards acceptable for carriage on Albastar flights: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Estonia, Finland, France, Germany, Gibraltar, Greece, Hungary, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Netherlands, Malta, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland.

**The validity of French National ID cards (issued for adults) has been extended from 10 years to 15 years ONLY for cards issued between 2nd January 2004 and 31st December 2013.

callcenter Albastar.es

#CALL CENTER

For information and reservations, contact our call center:
Monday - Friday: 9 am - 1 pm and 3 pm - 7 pm | Saturday: 9 am - 1 pm
or fill in the form with your requests.

Excluding Italian public holidays. The telephone number is not a premium rate number.

Albastar.es

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